FAQ

ToadAgain is a resale marketplace where you can buy and sell pre-loved Toad&Co products, as part of our resale community. It is powered by a service provider called Archive.

You are purchasing a pre-loved Toad&Co product from another customer who has decided to sell it. You can see their name in the listing and they are responsible for packing and shipping the item to you. The ToadAgain team is here to answer any questions you have throughout this experience.

Sadly, no. The ToadAgain resale service is not currently available to buyers anywhere outside of the continental US, Hawaii and Alaska. Unfortunately, we are not able to ship to AA, AE or AP addresses.

Once you have received your order, please look it over carefully and ensure it is as described. If everything is okay, please accept the order. If you have any concerns, please contact our ToadAgain customer support team within 3 days of delivery.

If your item does not ship within 6 full business days of purchase, you will have the option to cancel and receive a full refund. If your item never arrives, we will issue you a full refund. For example, if an item sells on a Thursday, the first full business day is the next day, Friday. Saturday and Sunday do not count, then Monday - Friday are counted as the next 5 business days, after which you will have the opportunity to cancel.

If your item is damaged or in a different condition to how it was described in the listing, you have 3 days after receiving your item to request a refund. You can do this by contacting our ToadAgain customer support team. We will ask you to explain the issue and send us a few photos. If we verify that the item has been misrepresented, we will email you a shipping label to return it. You have 6 full business days to ship the item, after which you will receive a full refund.

All sales are final and returns are not accepted. However, you can always re-list the item for sale. In the event that a seller has misrepresented the item you purchased, you will have 3 days after receiving the item to notify us of the issue and request a refund.

Toad&Co does not guarantee:

The existence, quality or authenticity of the items advertised

The truth or accuracy of sellers’ content or listings on the service

The ability of sellers to sell items through the service and ship items within required shipping windows

However, your purchases are protected when you shop with ToadAgain. We will refund you if your item never ships or has been misrepresented by the seller.

State and local sales tax, when applicable, will be charged on items. Sales tax is calculated based on the type of item and the zip codes of the buyer and seller.

Items sold by Toad&Co Verified ship from our ToadAgain headquarters in Portland, Maine. These products come from customer trade-ins, refurbished items from our warehouse, and excess inventory from our retail operations. Each item has gone through a thorough inspection process and does not require seller photos. If an item has been repaired, it will be indicated in the listing.

ToadAgain allows the sale of Toad&Co items from Fall 2018 and newer. However, the sale of non-Toad&Co products is prohibited. Additionally, items that are samples or prototypes are not permitted, as they often have inconsistencies in sizing and fit compared to production items. Toad&Co reserves the right to flag and remove any listings that do not comply with these guidelines.

Find your item through our search page

Check the condition

Add photos of the item

Set your price

Preview and list

You can also chose to trade in your item for credit.

Unfortunately, no. The Toad&Co ToadAgain service is not currently available to sellers anywhere outside of the continental US, Hawaii and Alaska. At this time we cannot support sellers with AA, AE or AP addresses.

There are two ways to find your item on the search page when you begin listing:

By product name. Log in to your Toad&Co account and view your order history to see the product names of your previously bought items. You can also find this information in your email confirmation or on your physical receipt.

By style ID. This can be found on the care label of the item, but may not be available for all items.

If you still can’t find the item you’d like to sell, please contact our customer service team and we’ll give you a hand.

We will give you a price recommendation based on data about the item, including the type of item and its original price. You’re welcome to adjust this price.

Items should be in great condition! If they’re not, be sure to mention any damage or cosmetic imperfections in your listing. If a buyer receives an item that doesn’t match the description, they are able to initiate a refund for the order and the sale will be cancelled. We like to ask, ‘Would I feel comfortable giving this item to a friend?’ If the answer’s no, it might be time to update your listing!

If you’re selling a piece of clothing, please ensure it’s freshly laundered and make sure there’s nothing left in pockets. We suggest writing a thank you note to your seller to include in your package.

Choose packaging that fits the size and shape of your item, while ensuring it's well protected. A plain box or mailer works best, and reusing a box you already have is encouraged. Just remove or fully cover any old labels and barcodes. Note that USPS Priority Mail and Priority Mail Express boxes are not allowed, so please avoid the free boxes at the post office.

Once your item has sold, you will receive a pre-paid, pre-addressed shipping label via email. Pack your item(s) nicely (a personal thank you note is a nice touch) and attach the label to your package. Drop it in the mailbox or at the nearest US Post Office. Alternatively, you can schedule a free USPS package pickup.

Once your item sells, we will email you immediately with a shipping label. We recommend that you ship the item within 3 days of receiving this label. If you have not shipped your item within 6 full business days of receiving the label, the buyer will have the option to cancel their purchase.

You will be paid for your item after it sells. When USPS tells us the item has been delivered, the buyer has 3 days to accept the item. Once this happens, we will release your earnings and you can redeem these in cash or Toad&Co store credit.

If you choose cash, you will receive 70% of the sale price of the item. If you choose Toad&Co store credit, you will receive 100% of the sale price of the item.

If you choose Toad&Co store credit, it can only be used for purchases directly with Toad&Co. This store credit cannot currently be used on the ToadAgain site.

Once your item sells, we'll email you a pre-addressed USPS Ground Advantage label. Print it, attach it to your package, and drop it off at any USPS location or schedule a free carrier pickup at usps.com/pickup. Your shipment is covered up to $100 against loss in transit, provided you use the label we send and the package is scanned into USPS tracking. As soon as that first scan happens, we'll send tracking details to you and the buyer.

If a buyer reports an issue with their order, we will ask them to upload details and photos for their return request. Our team will carefully review the case and offer a resolution. If you have misrepresented the item, for example by failing to communicate damage, you will not be paid and the item will be returned to you.

You can trade in your items by visiting this page and clicking start Mail-In. If you are in Maine, you can bring your items to our Freeport or Portland store to drop off your items and receive your credit instantly.

We currently accept all Toad&Co items in well-cared for condition. Here’s how to make sure your Toad items get the green light: Make sure it's eligible! We do not accept other brands (if it's not Toad&Co, we don't accept it), Horny Toad, samples or prototypes, hemmed or altered items, accessories, including hats, underwear, and scarves. Check the condition of items and avoid the following: stains, broken items, including those with busted zippers, ripped clothing or items with holes, fading or sun damage, missing buttons or snaps, excessive pilling, pet hair, or odors. Is the care label still attached? We do not accept items without the original care label. The Toad&Co label? Yup, we need that too! Items that are deemed ineligible are unable to receive credit.

If you’re trading in a piece of clothing, please empty all of the item’s pockets, make sure it’s freshly laundered, and send it in!

Once you have confirmed your trade in, you will receive a pre-paid, pre-addressed shipping label via email. Pack your item(s) nicely and attach the label to your package. Drop it in the mailbox or at the nearest US Post Office. Alternatively, you can schedule a free USPS package pickup. A $7 fee will be deducted from your estimated credit amount to offset shipping and processing costs.

If your item is accepted for trade in, you may earn 20% of the current or original retail price in store credit, depending on the item.

If your item is accepted but the original value cannot be determined, you may earn $5 in credit for that item.

A $7 processing fee will be deducted from the entire trade-in's estimated credit value. That means that trade-ins that are less than $7 in total value cannot be submitted.

For mail-in, once your items arrive at our warehouse, please allow up to 5 business days for processing. We often complete this sooner, but each item is carefully reviewed. Once verified, you’ll receive a Toad&Co gift card directly in your inbox. If you choose to trade in in store, you will receive your gift card instantly.

If your item is accepted by Toad&Co, we’ll send you an email with the details of your credit and how to use it towards your next Toad&Co purchase.

The credit can only be used for purchases directly with Toad&Co. This store credit cannot currently be used on the ToadAgain site.

If your item is not accepted for trade in, you will not receive credit for it. We will determine if these items qualify for repair, fiber recycling, reuse, or if they can be donated to a local non-profit organization.

Buying secondhand is a great way to reduce the environmental impact of shopping for clothes. The production of new clothing requires a large amount of natural resources. Buying one used item reduces its carbon, waste, and water footprints by 82%. Good for the planet, good for your wallet.

Archive is the service provider that handles the development and operation of this marketplace. For more info, please see their website.

If you sold more than $20,000 in 2024 you’ll receive a 1099-K form via our partner Stripe. View our 1099 FAQ page and read this Stripe support article to learn more.